Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) and “Digital Personal Data” (defined in The Digital Personal Data Protection Act 2023, India) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context, Digital Personal Data, means personal data in digital form representing information, facts, concepts, opinions or instruction in a manner suitable for communication, interpretation or processing by human being or by automated means. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, book a table at any restaurant, or enter information on our site. During the signup process customers are shown with a message of “by clicking on signup you agree to our terms of service and that you have read our privacy policy”. Customers are expected to read our Terms and conditions and privacy policy which they read before signing up. All Customers can see their personal information or booking history from the My Profile section. Customers can reach out to EazyDiner at contact@eazydiner.com in case of any changes in personal information or deletion requests.

How do we use your information?

We may use the information we collect from you when you register, book a restaurant, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize users' experience and to allow us to deliver the type of content and product offerings in which you are most interested.

      • To improve our website in order to better serve you.

      • To allow us to better serve you in responding to your customer service requests.

      • To administer a contest, promotion, survey or other site feature.

      • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security deficiencies and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. 

We implement a variety of security measures when a customer books a restaurant, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Accessing and updating personal information

When you use the Services or EazyDiner Sites (or any of its sub sites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing any such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. The retention period of our backup systems is 90 Days.

Retention of Data

We shall retain the records as per the DPDP Act 2023, IT Act 2000 And PMLA (Prevention of Money Laundering Act 2002) guidelines and such other statutory / regulatory requirements from time to time. In the event any legal / regulatory proceeding is pending, we can retain records for a longer period as may be required by regulatory / statutory authorities.

The data and records are kept on Cloud services as permitted under applicable Laws. In this regard, all records, whether in electronic form, magnetic form, documents or any other form with respect to electronic instructions/online transactions shall be conclusive evidence of such instructions/transactions and shall be binding on the User. The User shall not request/demand any evidence or proof for the transactions undertaken through the internet and the audit trail of the log-in would be conclusive proof to establish the bona fides of the transactions. In the event of any dispute, records kept by us/ business partners/ third party shall be binding as conclusive evidence of the transactions carried out through the electronic mode.

Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. The retention period of our backup servers is 90 days.

Data deletion by Customers or Partners

If you registered on our platform using direct registration or via a partner and you now wish to delete your data from our platform, you can send an email to us at contact@eazydiner.com for the same. Please mention your email Id and mobile number (associated with your EazyDiner account) in this email. We would do request validation and then help with the deletion request under the above mentioned policy guidelines.

Data Deletion Process

All data deletion requests are processed after due diligence by the EazyDiner support team. Deletion requests are queued up which our checker systems do the data checks and then do data backup before initiating active deletion. The backup system follows a 90 days deletion cycle. Both deletion and retention requests follow the process mentioned in this policy document. The node deletion DB data deletion or S3 bucket deletion are all permanent in nature once the retention period is reached.

Expedited Deletion

For any customer or partner, a customer or partner can contact EazyDiner support at contact@eazydiner.com and request for expedited data de-provisioning. This request will be taken up by the EazyDiner Support team on priority basis and after due diligence the data can be de-provisioned in 30 days.

Right of Access

Customers can access their personal information that we collect from our website and mobile applications by logging in using their mobile number and verifying via OTP (One-Time Password). For any additional details or specific data requests, please contact us using the information provided at the end of this policy.

Right to Rectification

Customers can rectify their personal information by logging in using their mobile number and verifying via OTP. For any additional details or specific modifications, customers can contact us using the information provided at the end of this policy.

Right to Restrict Processing

In certain situations, customers may request that we restrict the processing of their personal data. For instance, if they contest the accuracy of the data or object to its use, we will limit its processing while we investigate the concern.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Understand and save user's preferences for future visits.

      • Keep track of advertisements.

      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, you can still make reservations by contacting EazyConcierge.

Third Party Disclosure

Do we disclose the information we collect to Third Parties?

We do not sell, trade, or otherwise transfer to outside parties your name, address, city, town, any form or online contact identifier email, name of chat account, or any personally identifiable information without your consent. In case, we get into a partnership, which requires us to share the information with the said third party, the same will be communicated to the customer very clearly, at the time of collecting the information.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we will never share your personal information and will always protect the integrity of our site and welcome any feedback about these sites.

Policy Related to Minors

eazydiner.com does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the eazydiner.com website or services, and eazydiner.com requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, eazydiner.com does not knowingly distribute personal information regarding minors under the age of 18.  

Users will be notified of any privacy policy changes:

      • On our Privacy Policy Page

Users are able to change their personal information:

      • By calling us

How does our site handle not track signals?

We honour, do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioural tracking?

It is also important to note that we allow third party behavioural tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

      • Within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

Can Spam Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions.

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred to enhance their dining experience

To be in accordance with CANSPAM we agree to the following:

      • NOT use false, or misleading subjects or email addresses

      • Identify the message as an advertisement in some reasonable way

      • Include the physical address of our business or site headquarters

      • Monitor third party email marketing services for compliance, if one is used.

      • Honour opt-out/unsubscribe requests quickly

      • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at

      • Follow the instructions at the bottom of each email. And we will promptly remove you from ALL correspondence.

International Data Transfers

When EazyDiner receives any user information outside of India, we comply with providing adequate protection for the transfer of personal information. EazyDiner acts as a data processor for its users based outside of India by providing data hosting, maintenance, support, and troubleshooting of services, as well as other redundant back office support. With respect to such international data transfers, we implement standard contractual clauses and other mechanisms to protect such data.

Individuals that use products or services offered by EazyDiner may wish to raise any privacy questions directly, including filing any requests to access U.S. or European customer data or exercise other privacy rights. Any Updates on EazyDiner services are communicated to users only if the individual has opted in to receive information.

What does my acceptance of the privacy statement mean?

By using EazyDiner services, you signify your acceptance of this Privacy Statement.

We reserve the right to modify this Privacy Statement without any prior intimation.

We reserve the right to terminate your access or use of service without any prior notice or take any other legal action if anyone violates these terms.

Right of admission to the website is reserved. 

Privacy Policy Governance and Compliance

Any changes to this Privacy policy is governed by Privacy policy change advisory committee headed by Mr. Sachin Pabreja (email: sachin@eazydiner.com)

Any change in privacy laws and compliance is monitored by the Privacy CAC group. Privacy policy is updated in accordance and users are notified of changes. Users should visit our Privacy Policy page to view any changes or updates pertaining to user information changes or compliance changes incorporated to our Privacy policy.

Privacy Policy Training

All EazyDiner employees undergo Information and Data Security, Privacy Policy and Security compliance training as part of on-boarding process. This training is done on an Annual basis to ensure program compliance. Privacy policy CAC is responsible for the training and conduct of this program.

Grievance Officer

Any complaints, abuse or concerns with regards to content and or comment or breach of the terms in policy shall be immediately informed to the designated Grievance Officer as mentioned below in writing or through email signed with the electronic signature.

Name: Mr. Sachin Pabreja

Email: sachin@eazydiner.com

Address: 

58,SIRIS ROAD, DLF PHASE-III,

Gurgaon – 122010

Haryana, India

Ph: +917861004444

Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

www.eazydiner.com

58,SIRIS ROAD, DLF PHASE-III,

Gurgaon - 122010

India

Or email to contact@eazydiner.com

Last Edited on 12/11/2025