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Five Sen5ses continues the goofy semantics of its predecessor EEST, but thankfully raises the bar with its new decor. The sophisticated lines of black and ruby are broken up with sensible quirks; like the birdcage dining island crowned by actual pastel enclosures. Eye-catching azure skirts of stewardess’ and a wall-hugging mandarin dragon complete the makeover. However, the table could do with some of the finesse. A Pan-Asian menu, belying unabashedly Chinese environs, is a standard list of popular Asian staples earns little merit. Safest bets on the menu are the Chinese mains like the Double Cooked Pork and Dim sum.
5 Senses – the allegedly Chinese restaurant at The Westin Chennai – should add another Sense to its name – Non Sense. In a large but virtually empty restaurant (heroically but poorly serviced by a single server) I ordered one of their signature dishes – Sticky Rice with Double Cooked Pork in Banana Leaf along with a side of Silken Tofu with Spicy Salt. Apart from yours truly there were around 5-6 other diners. But despite the wafer-thin diner-base, the food took an inordinate amount of time to arrive. Naïvely I put the delay down to the culinary love and care being lavished on my signature dish. Boy was I wrong! The Tofu was about as ‘silken’ as a hospital-rejected consignment of cotton-wool balls – and probably tasted similar – although I freely admit that I have not tasted cotton-wool balls – rejected or otherwise. The ‘sticky’ rice was (over) cooked with some sort of an industrial adhesive so when you dug into it with either fork or chopsticks you exhumed charred-topped, spongy coagulated lumps of rice that had a composite mouthfeel of burnt grains and rubber-band balls. But the highlight of the evening was yet to come. When I complained, the manager made the standard mewling noises peppered with the usual clichés (thank you for your feedback…this will help us to improve…blah…blah). And after clearing the table of the 90% uneaten and inedible food, he instantly (the fastest response time of the entire evening) billed me for 100% for the “meal” which I paid without any further comment. The next day I was approached by a couple of chefs (interesting that no one in management was even aware or bothered, but then I am neither a random foreigner nor a significant native) and begged for a second chance. So to cut a long story short I agreed and despite my earnest pleading for a small dish of protein and a small dish of starch I was sent three protein dishes plus fried rice! This time the food was edible but nothing much to write home about. But what is worth writing to home about is that despite this being an “apology” meal I was charged the full amount, which as per my wussy bong mentality I paid without comment. Way to go Westin/ Marriot – setting new global standards of hospitality where profit-focus trumps customer experience; where ‘food hospitality’ is a derivation of ‘hospital food’ ( Note: Apart from 5 Senses I also had food from the Sunset Grill, the Coffee Shop and Room Service – the experience ranged from Disappointing to Disgusting ) Clarification: The 1 star I am awarding is solely for the complimentary bowl of (presumably store-bought) wafers-nachos – by far the best dish of the first 5 Senses meal.
Dinner was excellent and widespread and services of Bala worth appreciate. We are planning a next visit also.
I went there for family outing for dinner... Food was very delicious and staff are very friendly and welcoming ..we love this place and we ll visit again...
Everything was awsome..it was grt remembering in my life ..wher i can see people with good knowledge of food and smiley face...enjoy a lot with my friend with grt food..thanks to all...
We are here for many times. On our recent visit we went to this restaurant, Tasty food with flavor. Reasonable price. Nice ambience The service was good and staff were welcoming, the best part is the food.