in a single line if i have to describe my experience ill say, i had high expectations and they were brutally shattered!!
whenever i think of big portions, good hearty meals, especially breakfast and desserts, the one name that comes to my mind is Elma's.
so for my birthday that was one of my choices, the only glitch was i celebrate my pug's birthday on the same day, so i wanted to take him along and celebrate his birthday also. so i called elma's and inquired if pet's are allowed and that i want to celebrate a dual birthday so if special arrangements can be made for both of us and if there was a menu for me to choose something for my pet as well as he cant he normal human food. so when they said yes for everything and assured that they would do the needful, i finalized this place in a jiffy.
so on my birthday, i along with my pet and my family went to elma's for my birthday lunch.
upon entering, the manager informed us that they have reserved a table for us on the first floor as i had my pet along, when we went, the table wasn't ready and it was right outside the washroom which was a total turnoff, we were informed no other place could be arranged, also there were no arrangements made for our birthday. also for good 30 mins no one came to our table to attend us.
when i asked for the menu from which i can order something for my pug, they said they dont have any special menu and that i have to choose from the normal menu only, it irritated me as i especially mentioned spicy human food cant be fed to my pet. anyways i had no other option and asked for grilled or boiled chicken to which also they blatantly denied. i was so frustrated that they cant even provide for normal chicken, so again i had to hail the manager and raise the issue, after sometime they finally brought few small pieces of boiled chicken.
moving on, we browsed through the menu and ordered the following:
garlic chicken (Rs. 380)- succulent grilled chicken served with hummus, pita and pickles. the hummus was smooth and creamy with the right amount of olive oil, the pickles were good and the chicken with burnt garlic rub was flavorsome and succulent.
shepherd's pie (Rs. 580)- classic irish style minced lamb pie with mashed potato crust. the pie was decent, the lamb was slightly bland and the potato crust overshadowed the lamb, but still it was a decent dish with generous portion size.
grilled chicken with mustard and green peppercorns (Rs. 690)- served with mashed potato and grilled vegetables. the chicken breasts were extremely dry and fibrous, also the flavors were very neutral, the mash was okay but the vegetables were under cooked.
olive pesto pizza (Rs. 480)- olive pesto with sun-dried tomatoes, olives, basil and feta. the base was crispy and the topping was delicious, though i would have liked more pesto.
the veg un' burger (Rs. 400)- crispy fried vegetable patty with plum tomatoes, pickles and spicy sauce. now this was the only veg burger which i ordered for my mom since she is a pure vegetarian, and upon placing the order we clearly mentioned the above fact, and just to be careful, we asked the waiter to repeat our order.
after half an hour when the burger arrived, firstly it wasnt served hot, and then when my mom took a bite, she complained that it tasted weird and something was amiss, to check what was wrong, i took a bite and realised that it wasnt a veg patty they served but a non veg one.
when i asked the waiter about the mixup, he said he has written and informed veg burger only, upon asking the chef, he said that he heard wrong and sent a lamb patty burger. my mom fell sick in the stomach as it was against her beliefs. we left our entire food and decided to leave as they werent even sorry. then they had the audacity to present us with the complete bill, how can someone has so much audacity,
we stormed off the place with a very foul mood and a spoiled birthday lunch.