• Home
  • /
  • Terms and Conditions

Terms and Conditions

EazyDiner DMCC maintains the website https://www.eazydiner.com/dubai ("Site"). The following are the terms of use that govern use of the Site ("Terms of Use"). By using the Site you expressly agree to be bound by these Terms of Use and the Eazydiner.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. COMPANY reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, COMPANY may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you. 


LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. COMPANY may change, suspend, or discontinue any aspect of the Site at any time. COMPANY may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.


1. SITE OPERATION: United Arab Emirates is our Country of Domicile. COMPANY controls this Site from the U.A.E. COMPANY makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.


2. APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.


3. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.


4. PURCHASES. COMPANY accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider's user agreement and privacy policy before entering any transaction.

Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of COMPANY. All refunds will be made onto the original mode of payment.


5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. COMPANY will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific


6. REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to COMPANY through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.


7. PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by COMPANY to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by COMPANY to do so. The content and software on this Site is the property of COMPANY. The cardholder must retain a copy of transaction records and Merchant policies and rules.


8. YOUR ACCOUNT. If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.


NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain COMPANY's prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. COMPANY will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.


LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. COMPANY has no control over these sites or the content within them. COMPANY does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. COMPANY does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against COMPANY for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at booking@eazydiner.com.


COPYRIGHT POLICY. COMPANY may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.


INTELLECTUAL PROPERTY. Although COMPANY is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through COMPANY's system. The On-line Materials are COMPANY's intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of COMPANY, except as expressly and specifically permitted under these Terms of Use.


The On-line Materials are and will remain the exclusive property of COMPANY. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in COMPANY. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with COMPANY.


You acknowledge and agree that COMPANY will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At COMPANY's request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to COMPANY or perfect these rights, titles or interests in COMPANY's name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. COMPANY MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. COMPANY ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF COMPANY WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.


VIOLATION OF TERMS OF USE. You understand and agree that in COMPANY's sole discretion, and without prior notice, COMPANY may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if COMPANY believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of COMPANY, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to COMPANY for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. COMPANY may release user information about you if required by law or subpoena.


INDEMNITY. You agree to indemnify and hold COMPANY, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.


LICENCE GRANTED TO YOU : By providing materials to COMPANY, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted COMPANY an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. COMPANY may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against COMPANY for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to COMPANY. Any communication or materials you send to COMPANY will be treated as non- confidential and non-proprietary and may be disseminated or used by COMPANY for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.


ADVERTISING : The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. COMPANY is not responsible for the acts or omissions of any advertiser or sponsor.


SEVERABILITY  : If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.


Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.


In using this website you are deemed to have read, understood and agreed to the following Terms and Conditions set forth by EazyDiner:


User Agreement

  • This website is published and maintained by EazyDiner Private Limited.
  • When you access, browse or use any services provided by EazyDiner, you accept the terms and conditions set forth below, without limitation.
  • These Terms and Conditions constitute the entire agreement between EazyDiner and the user with respect to the use of the website, mobile application or any other services offered solely by EazyDiner. 


Terms of Use

  • By using the services of EazyDiner, be it the website, mobile application or concierge service, you acknowledge that you have read and understood the terms of use and agree to be bound by them.
  • While people under the age of 18 can use the services of EazyDiner, they must do so under the guidance of their parents and/ or legal guardians.

 

What will we do with your personal information?

  • We at EazyDiner are committed to protecting and ensuring your privacy. Only authorised employees within the company have access to user’s details and information & are prohibited from using this information for any personal or commercial use. 
  • Client records are regarded as confidential and will not be divulged to any third party, other than to appropriate authorities, only if legally required. We will not sell, share, or rent your personal information to any third party.
  • Any emails sent by this Company will only be in connection with the provision of agreed services and products.
  • We also need to share customer's details with specific restaurant, where reservation has been made, for better customer experience. Restaurant may also contact customers for the given reservation or for any promotions afterwards.

 

What is EazyDiner responsible for?

  • EazyDiner offers a reservation service between the user and the restaurants and does not accept any liability arising out of your dining experience regarding quality of service or food, as it is delivered by a restaurant and not by EazyDiner.
  • The EazyDeal provided by EazyDiner will only be applicable along with a meal at the restaurant.
  • We will investigate any written complaints against a restaurant on receipt of complete details.


Cancellation, No Show

EazyDiner is committed to providing convenient and quality service to our users. To help us in maintaining this level of service, we urge our users to cancel or edit their reservations if they will be unable to reach the restaurant at the decided time. Also, no points will be credited for the reservation if the user does not avail the EazyDiner deal at the restaurant.

Q. How can I cancel a reservation?

You can cancel anytime in your profile section through the app.

Q. Will I get charged for cancelling a reservation?

EazyDiner has no cancellation charges. 

Q. What if I don't show up for my reservation?

  • The first time you miss your reservation without cancelling it, EazyDiner will give you a warning.
  • If this happens for the second time, we will deduct 500 EazyPoints from your account.
  • Continuous 3 no shows will result in the deactivation of the users account.
  • If, however there is a misunderstanding and you were at the restaurant, please write to us at booking@eazydiner.com with a copy of the bill or any other proof of charge and we will address the same immediately, as well as credit the EazyPoints you earned with this reservation into your account.

Q. When will my points through referral reflect in my account?

EazyPoints through referral will be credited 48 hours after the materialization of your friend's first booking.

Q. Are there any guidelines for Bill Upload?

  • The bill images should be clear with Bill number, Restaurant name, Date, Time and Amount.
  • Handwritten bills or manual entries, will not be accepted.
  • The bill images must be uploaded within 3 days of the dining date.
  • The table must be reserved through EazyDiner to be able to upload the bill.
  • EazyPoints will be credited in 24 hours of bill upload.
  • There must be no other discount or offer availed.
  • You can upload maximum 5 photos.


Refund policy 

In case of any refund, it will be processed within 15 working days through online mode.


User Review Guidelines

Here are few things we would love for you to keep in mind while writing your reviews:

  • We have partnered with TripAdvisor for providing the best user reviews for our customers.
  • You can leave a review about your experience by visiting the restaurant page & clicking on “Write your own review” on the User Review section OR by clicking on “Write A Review” tab on the emailer you receive from our side after you have dined at the restaurant.
  • All reviews need to be a minimum of 100 characters long.
  • Simply tap on the circles to give a rating out of 5. From 1 being “Terrible” to 5 being “Excellent”.
  • You will be asked to enter your month of visit, type of visit & a suitable title for your review.
  • Then you can start to write the review about your experience. You can also add pictures with your review. Please refrain from submitting plagiarized or false content and write your reviews based solely on your personal experiences and opinions.
  • Please refrain from using any foul, abusive, hateful or prejudiced language.
  • Please inform the appropriate authorities directly in case of any complaints with a business, especially those that involve illegal or inappropriate activities or health code violations.
  • Every review you post is the property of TripAdvisor. Eazydiner does not approve or reject the reviews that you post.


Photo guidelines

  • Food & Ambiance shots must be clear, in focus and only of that particular restaurant.
  • Duplicate, plagiarized, promotional, objectionable or derogatory photographs should not be posted. 
  • For more details, you can visit the TripAdvisor’s photo guideline policies.

Everything you share, including reviews, photos, your profile and comments are all subject to the guidelines above. For further information kindly visit the TripAdvisor Review Guidelines.


Referral Code Guidelines

  • After registering on the EazyDiner app, each user will get a unique referral code. Once you share this code with a friend & they enter it into their EazyDiner app, you will both earn 500 EazyPoints, once your friend materializes his/her first booking.
  • If your friend makes a booking without first entering your referral code, no points will be credited to either of the accounts.
  • EazyPoints through referral program will be credited within 48 hours after the materialization of your friend's first booking. 
  • If the reservation is cancelled, no EazyPoints will be credited. 


Earning EazyPoints on Reservation

  • Customer gets 500 EazyPoints on login via EazyDiner Mobile app (iOS or Android)
  • All Table Reservations via concierge will be entitled to 50 EazyPoints per diner.
  • For online Table Reservation Booking, on completion of booking, customer gets 100 EazyPoints/PAX 
  • For Table Reservations (Pay at Restaurant), customers will get 100 Extra EazyPoints on bill upload.
  • For Prepaid Vouchers, if cost of one voucher is < 200, customer will get 25 points/voucher purchased. if cost of one voucher is >= 200, customer will get 100 points/voucher purchased.
  • e.g. Lets assume customer is buying Emoi ice cream, at cost of Rs 29/ice cream. Customer buys 3 ice creams. customer will get 75 points.
  • Customer buys one thali at cost of Rs 229thali. Customer will get 100 EazyPoints/Voucher.
  • All points will expire on 31 December 2018 if you have not dined with EazyDiner in the last 6 months.
  • Unless mentioned explicitly, no two offers can be combined. If a customer is earning any partner privileges, (e.g. AMEX/CITI etc), customer will not be eligible for booking related EazyPoints.


Choosing a Dining Privilege

  • Customer will need to choose the specific privilege program at the time of checkout.
  • Only the chosen program privileges will be applicable. If the booking is made through concierge, customer will need tell the concierge to choose the specific program.
  • Please note that earning EazyPoints is also a privilege and if a customer has chosen a specific partner privileges (e.g. AMEX or JET), only those privileges will be applicable.


What policies are the users agreeing to?

  • EazyDiner provides a service between users and restaurants and has no control or right over specific restaurant policies.
  • All users will have to agree and adhere to the policies set by the restaurants that they dine at.
  • These policies include but are not limited to; child policy, legal age of entry and legal drinking age.
  • EazyDiner will take utmost care while awarding the EazyPoints. If at any point, EazyDiner discovers that extra points were awarded, EazyDiner reserves the right to reverse these points. 


What can you share on EazyDiner?

  • Users are prohibited from posting or transmitting any defamatory, obscene, pornographic, profane, threatening or unlawful material or any content that could constitute or encourage conduct that would be considered a criminal offense or harm minors, contain software virus, give rise to civil liability, or otherwise violate any law.
  • EazyDiner assumes no responsibility arising from the contents of any communications containing any such material.
  • EazyDiner reserves the right to change, edit or remove any user material or conversations that are illegal, indecent or violate company policy.
  • EazyDiner will fully cooperate with any law enforcement authorities or court order requesting or directing EazyDiner to disclose the identity of anyone posting such remarks.


What are the copyright policies for EazyDiner?

  • The website is for personal use only. Any distribution or use of the website content, including text, images, audio and video, for any business, commercial or public purpose without prior permission is subject to legal action.
  • It is restricted to display, host, upload, modify, publish transmit, update or share any information without prior permission.
  • EazyDiner’s logo is a registered trademark of this Company in UAE. The brand names and specific services of this Company featured on this web site are trademarked. 
  • All materials on the website, including but not limited to audio, images, software, text, icons and the like are protected by copyright under international conventions and copyright laws.
  • Any unauthorised use of website content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statute.
  • Users may download the content to be used only for personal use. If you download any content, you shall not remove any copyright or trademark notices or other notices that go with it.
  • As long as you comply with the terms, EazyDiner grants you the right to enter, view and use the website and mobile application. You agree not to interrupt or attempt to interrupt the operation of EazyDiner in any way.
  • Access to certain areas of the website may only be available to registered members.
  • To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional.
  • The company accepts all your personal information in good faith as being truthful and accurate. Legal action may be initiated for any false or inaccurate information and you agree to indemnify EazyDiner 


What are Log Files and what do you do with them?

  • We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
  • Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL.
  • This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your prior permission.


What are cookies?

  • Like most interactive websites, this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit.
  • Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. 


What are links to the website?

  • You may not create a link to any page of this website without our prior written consent.
  • If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it. 


What are links from the website?

  • We do not monitor or review the content of other party’s websites which are linked to this website.
  • Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and EazyDiner should not be regarded as the publisher of such opinions or material.
  • Please be aware that we are not responsible for the privacy practices or content of these sites.
  • We encourage our users to be aware when they leave our site and to read the privacy statements of these sites.
  • You should evaluate the security of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.
  • EazyDiner will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure of personal information to third parties.
  • We reserve the right to remove any content that we deem inappropriate.

 

Waiver

  • Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement.
  • No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties. 


How often does EazyDiner change their policies and will we be notified?

  • EazyDiner reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
  • If there are any changes to our privacy policy or terms of use, we will announce that these changes have been made on our home page and on other key pages on our site.
  • If there are any changes in how we use our users’ personally identifiable information, notification by e-mail or postal mail will be made to those affected by this change.
  • Any changes to our privacy policy will be posted on our web site 7 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.


What is your spam policy?

No communication tool is allowed to be used on the site to transmit any bulk communication. 


What is your anti-fraud policy?

If we understand that a specific account is being used in a Fraudulent manner (e.g making many bookings and then cancelling or no shows, making multiple accounts just to get extra EazyPoints of cashbacks etc), EazyDiner reserves the rights to block the account. Decision of EazyDiner will be final and binding in such scenarios.


How can I raise a claim against EazyDiner?

Any cause of action arising out of or related to the EazyDiner websites or mobile apps must commence within 15 days after the cause of action accrues otherwise it will be permanently barred.


What does my acceptance of the privacy statement mean?

By using EazyDiner services, you signify your acceptance of this Privacy Statement.

We reserve the right, to modify this Privacy Statement at any time.

We reserve the right to terminate your access or use of service without any prior notice or take any other legal action if anyone violates these terms.

 


© EazyDiner 2017 All Rights Reserved



Top Collections in Delhi NCR See All


app
Your favourite app for eating out

Instant restaurant reservation with guaranteed deals in more than 3600 restaurants across India & Dubai.

Book Best Restaurants in - Delhi NCR | Mumbai | Bengaluru | Chennai | Pune | Kolkata | Dubai | Goa | Ahmedabad | Jaipur | Hyderabad | Chandigarh


© EazyDiner Private Limited.
Back To Top